Frequently Asked Questions
Quickly find answers to your questions
Getting Started
Up2Victory lets your customers participate in a prize wheel after leaving a review on Google or TripAdvisor. The process is simple: 1) The customer scans a QR code, 2) They enter their email, 3) They click SPIN and are invited to leave a review, 4) After leaving their review, the wheel spins and they discover their prize.
From your client dashboard, go to "Wheel Configuration". There you can add your prizes, set winning probabilities for each prize, customize the colors and style of the wheel, and configure the link to your Google or TripAdvisor review page.
Once your wheel is configured, go to the "Flyers" section in your client dashboard. There you can generate customized flyers with your QR code. These flyers are downloadable as PDF and ready to print for your business.
Billing
We accept Visa, Mastercard, and American Express credit cards through our secure payment partner Stripe. All payments are secured with SSL encryption.
Yes, you can upgrade or downgrade your plan at any time from your client dashboard (Billing > Plans). The pro-rata will be calculated automatically and applied to your next invoice.
You can cancel at any time from your client dashboard (Billing > Cancel subscription). The cancellation takes effect at the end of the current subscription period. You retain access to the service until that date.
Features
The "Google" packs allow collecting Google reviews only. The "Both" packs (Google + TripAdvisor) display both options in the game and let the player choose which platform to leave their review on.
Each won prize generates a unique QR code. From your client dashboard, you can scan this QR code to validate the prize. You can also view the list of prizes to be given in the "Gifts" section and validate them manually.
Go to the "Newsletter" section in your client dashboard. There you can create a campaign, write your message, and send it to all players who have opted in to receive communications. Make sure to configure your SMTP settings first.
By default, a player can only play once per email address. This prevents abuse and ensures fair play. You can configure a replay delay (e.g., 30 days) in your wheel settings.
Support
You can open a support ticket from your client dashboard ("Tickets" section) or contact us directly by email at support@up2victory.com. Our team typically responds within 24 business hours.